You are here: Home / Ts & Cs

Terms and conditions

Terms And Conditions
Unless otherwise indicated, this website and its contents are the property of the Educational Improvement and Study Help T/A the EISH Team CC, whose registered office is situated at 103 2nd Avenue, Melville, 2192, Johannesburg, South Africa. The copyright in the material contained on this website belongs to EISH or its licensors. The trademarks appearing on this site are protected by the laws of South Africa and international trademark laws. The information on this website has been prepared solely for the purpose of providing selected information about the EISH-Team, its subsidiary companies, companies and organisations it is associated with and the services that they offer. This website and its contents are provided for use “as is”. The EISH-Team makes no representations or warranties with respect to this website or its contents, all warranties, expressed or implied, including without limitation the implied warranties of merchantibility and fitness for purpose relating to this website and/or its content and/or any website to which it is linked are hereby to the fullest extent permitted by law, excluded. No representations or warranties are given as to the accuracy or completeness of the information provided on this website, or any website to which it is linked. In no event shall The EISH-Team or its employees, agents, suppliers, or contractors be liable for any damages of any nature, including without limitation any consequential loss, loss of income or profit, loss of or damage to property, claims of third parties, or any other loss, cost, claim or expense of any kind or character arising out of or in connection with the use of this website, its content or any website with which it is linked. This exclusion and limitation only applies to the extent permitted by law. No licence is granted in respect of any intellectual property rights vested in The EISH-Team or other third parties. Please contact us by email: This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it. .

Delivery policy
Subject to stock availability with suppliers and receipt of payment, requests will be processed within 7 working days and handed over to a courier company for delivery. Unless otherwise specified, delivery is charged at R150.00 per parcel. For very remote areas not serviced by standard couriers the Provider may incur additional costs which will be passed on to the User. Parcels cannot be delivered to Post Offices.

The Provider will supply all goods to the delivery company in good order and will ensure that goods arrive at the User's chosen delivery address in the same good order.

Cancelled orders on the e-commerce facility will be refunded after deduction of a 10% charge for administration costs. The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider's standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.

Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to the Marketing Manager, P O Box 217, Melville, 2109, or This email address is being protected from spambots. You need JavaScript enabled to view it. .

Returns / Refund Policy
If on receiving your order you are not satisfied with your purchase, contact us within 14 days and we will collect it at our expense and provide you with a refund provided the item is in its original condition and original packaging.

If you have used a product and found it to be damaged or faulty we will collect the product at our expense and either replace or refund the item, depending on the circumstance.

Although seldom charged, we reserve the right to charge a 10% administration fee for returned orders should the returns process incur significant administration expenses.

Get in touch

Find us on:

VM - Shopping cart

Cart empty